- Chapter 3: Getting Over the Bar: A Training Guide for Winning Customer Gold
- 3.1 Getting Over the BarThis is the current section.
- 3.2 Training Tip #1: Approach—Understand How Customers Allocate Points
- 3.3 Training Tip #2: Vault—Eliminate Gaps; Exploit Gaps
- 3.4 Training Tip #3: Clearance—Develop Winning Capabilities
- 3.5 Training Tip #4: Landing—Perform and Improve
- 3.6 The Bar Keeps Rising
- 3.7 Knowledge Check