- Topic 1: Competing on Operational Excellence
- 1.1 Learning Objectives
- 1.2 Introduction
- 1.3 What Do Customers Value?
- 1.4 Operations—Where Customer Value Is Created
- 1.5 Tools: Total Order Performance
- 1.6 Conclusion
- 1.7 End-of-Topic Case: SCM—Sony de Mexico
- 1.8 Discussion and Practice
- 1.9 End-of-Topic Knowledge CheckThis is the current section.
1.9 End-of-Topic Knowledge Check
Take the following Knowledge Check.
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