8.11 Discussion and Practice

Discuss the main elements of the Measurement phase.

Discuss the role of a Measurement System Analysis.

You are working on an improvement project for a local food distribution system. The organization’s leadership team is concerned about the delivery time of food distribution. Besides, they are concerned with customer’s perception of quality and the entrance of new competitors.

In discussing with you, they concluded that time is the most important performance dimension for their logistics and distribution process. By reducing lead time and achieving faster delivery, the organization should improve its competitiveness and continue growing.

As part of the initial phases in the project, your defined your CTQ as delivery lead time and computed the capability ratio (C_p). You found that the C_p was 1.5, indicating that the deliveries were within specifications.

Discuss this find and indicate what might be your next step in examining the process.

Using your preferred search browser, search for examples of gage R&R. Prepare a brief summary of your findings.

Describe crucial steps in preparing a data collection plan.

How does a SIPOC used in the Define phase differ from a process map in the Measure?