12.1 Learning Objectives

Define culture and discuss why understanding and investing in culture is so important to successful lean six sigma implementations.

Identify and discuss the key elements—i.e., cross training, cross experiencing, and teaming—inherent in investing in people as a firm’s most valued asset.

Explain measurement’s role in cultivating a continuous improvement culture.

Describe the balanced scorecard and how it influences culture; discuss the key steps required to build a balanced scorecard.

Describe indispensability and discuss how you can combine lean six sigma tools and the power of culture to become an indispensable lean six sigma guru.