13.1 Learning Objectives

Define leadership and discuss the difference between leadership and management.

Identify and describe the three types of leaders needed to effectively implement a lean six sigma program. Be sure to describe the specific roles of each managerial type.

Discuss the question, “Why is change so hard?” Then discuss the Cycle of Change and how the five steps can be used to guide a new lean six sigma implementation.

Be able to apply forcefield analysis so you can identify viable managerial interventions to amplify driving forces and attenuate resisting forces.

Define the 5-second rule and explain how it works and why it is so conceptually powerful. Describe how you could use the 5-second rule to effectively implement the Cycle of Change.