- Topic 7: DMAIC—Define
- 7.1 Learning ObjectivesThis is the current section.
- 7.2 Introduction
- 7.3 Defining Your Project: The Big Picture
- 7.4 Activities of the Define Phase
- 7.5 Define Tollgate Review
- 7.6 Tools: Identifying the Customer—The SIPOC
- 7.7 Tools: Identifying Needs—Voice of the Customer
- 7.8 Conclusion
- 7.9 End-of-Topic Case: Pursuing Further Healthcare Improvements
- 7.10 Discussion and Practice
- 7.11 End-of-Topic Knowledge Check
7.1 Learning Objectives
Learning Objectives
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Describe the DMAIC Define phase.
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Discuss the elements of a project improvement charter.
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List the major deliverables of the Define phase.
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Discuss the importance of VOC and CTQs.
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Develop a SIPOC analysis.