12.1 Learning Objectives

Define conflict and discuss both why it’s inevitable and why you need to manage it effectively.

Identify and discuss the five primary types of power. Discuss the benefits and limits of using power to manage conflict.

Define trust and explain how trust can help you manage conflict to improve collaboration across the process of project management.

Define negotiation and be able to explain the key steps in building an effective negotiation plan.

Be able to apply psychological intelligence to increase your influence as a project manager.