1.1 Introduction
Learning Objectives
Define conflict management and explain its purpose.
Identify real-world examples of conflict management.
Define negotiation, mediation, and diplomacy as subtypes of conflict management.
Identify the skills needed for successful conflict management.
In this topic, you will be introduced to the theory and practice of conflict management, supplemented with in-depth examples of how conflict management skills and tools can be applied in different real-world scenarios and situational contexts.