1.4 Processes / Information Building Block

Organizations implement business processes to fulfil their mission and vision. These processes are organization specific—they are the main differentiators between organizations. As an example, some business processes in an insurance company could be claim registration, claim payment, and create invoice.

Business processes create and use information. In our example, information could be the claim’s date or the number of dollars on an invoice. Information is typically entered, stored, and processed using applications.

Functional management is the category of systems management that ensures the system is configured to perform the needed business functions.