1.1 Study Guide and Terms

Read the chapter thoroughly and study the diagrams and images.
Review the study guide to make sure you’ve hit all of the concepts and key terms (no skills taught in this chapter).
Take the quiz at the end of the chapter.

Slides

Here are some basic slides your instructor may build off of for lectures. If you are in a lectured section of the course, your instructor will probably customize these slides.

Study Guide

At the end of this chapter, you should know the following:

Concepts : be able to explain these topics or provide answers to each of these questions.
- What is information systems?
- What is the difference between the two high-level types of information systems (sustaining and strategic)?
- What are the characteristics of unstructured business problem-solving?
Key terms : understand the meaning of each of these terms.
- Information systems (IS)
- Specific types of information systems
  - Transaction Processing Systems (TPS)
  - Management Information Systems (MIS)
  - Decision Support Systems (DSS)
  - Executive Information Systems (EIS)
  - Enterprise Information Systems
  - Enterprise Resource Planning (ERP) Systems
  - Legacy Systems
  - Supply Chain Management (SCM) Systems
  - Financial and Managerial Accounting Systems
  - Customer Relationship Management (CRM) Systems
- Functional areas
Skills : be competent in the following skills.
- None required for this chapter

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