- Chapter 10: Quality
- 10.1 Learning ObjectivesThis is the current section.
- 10.2 Introduction
- 10.3 Quality Management: The Big Picture
- 10.4 Total Quality Mangement
- 10.5 Tools: Process Capability Analysis
- 10.6 Tools: Statistical Process Control
- 10.7 Tools: Cause-&-Effect Analysis
- 10.8 Conclusion
- 10.9 End-of-Topic Case: Chipotle's Quality Problem
- 10.10 Discussion and Practice
- 10.11 End-of-Topic Knowledge Check
