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Lean Six Sigma

Enhancing Competitiveness and Customer Value


Ednilson Bernardes
West Virgina University
Stanley E. Fawcett
University of Applied Sciences Upper Austria
Stephanie Eckerd
University of Tennessee
Henry Jin
Miami University
Stephen Rutner
Georgia College and State University


Amydee M. Fawcett, Ph.D.
Brad Gessell
Course Designer
Kaden Comadena
Course Designer
Tyler Searle
Video Production


Jordan Gardner
Software Engineer
David Hanks
Software Engineer
John Turner
Software Engineer


Kjanela Fawcett
Content Editor
Edition 1
(rev. 1981)

Lean Six Sigma is the go-to approach for companies seeking operational excellence. Great companies embed Lean Six Sigma behaviors into their culture. Operational excellence is thus hard to copy and a source of sustainable advantage. To leverage operational excellence for a competitive edge, you need to know what customers value. You also need to appreciate the operating context where customer value is created—and Lean Six Sigma is applied! This textbook is meant to help you learn just how to create and apply Lean Six Sigma.

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