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Lean Six Sigma - DEMO
Topic 3

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Topic 3: Quality as Competitive Advantage
3.1 Learning ObjectivesThis is the current section.
3.2 Introduction
3.3 Why Is Quality Important?
3.4 From Quality’s Beginning through TQM to Six Sigma
3.5 Quality Gurus
3.6 Tools: Quality Function Deployment
3.7 Conclusion
3.8 End-of-Topic Case: Applying Quality to a Smaller Company
3.9 Discussion and Practice
3.10 End-of-Topic Knowledge Check

3.1 Learning Objectives

A Venn diagram surrounded by a cycle of strategy leading to competitive environment, leading back to strategy. The diagram contains three circles: Operational Excellence, Implementation, and Lean Six Sigma Tools. Within the Operational Excellence circle, under Lean Advantage, is “Quality as a competetive advantage.”

Learning Objectives

Identify why quality is so important—why you and your company need to get into the game.
Describe the historical evolution from quality movement to the Lean Six Sigma environment.
Discuss the significant contributions of selected quality gurus.
Apply the Quality Function Deployment tool.

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