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Lean Six Sigma - DEMO
Topic 12

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Topic 12: Cultivating a Continuous Improvement Culture
12.1 Learning ObjectivesThis is the current section.
12.2 Introduction
12.3 Understanding Culture: The Big Picture
12.4 Invest in People as Your Most Valuable Asset
12.5 Invest in a Great Measurement System
12.6 Tools: The Balanced Scorecard
12.7 Conclusion
12.8 End-of-Topic Case: The Quest for Purchasing Innovation at Gold Rocks
12.9 Discussion and Practice
12.10 End-of-Topic Knowledge Check

12.1 Learning Objectives

A Venn diagram encircled by a cycle with Strategy at the top leading to Competitive Environment, leading back to Strategy. In the Venn diagram there are three circles. The top circle reads Operational Excellence; the bottom-left circle reads Lean Six-sigma Tools; the final circle reads Implementation, under which it says “Cultivating a Culture of Continuous Improvement”.

Learning Objectives

Define culture and discuss why understanding and investing in culture is so important to successful lean six sigma implementations.
Identify and discuss the key elements—i.e., cross training, cross experiencing, and teaming—inherent in investing in people as a firm’s most valued asset.
Explain measurement’s role in cultivating a continuous improvement culture.
Describe the balanced scorecard and how it influences culture; discuss the key steps required to build a balanced scorecard.
Describe indispensability and discuss how you can combine lean six sigma tools and the power of culture to become an indispensable lean six sigma guru.

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