7.10 Discussion and Practice

  1. Modern satellites and other space hardware are often as much “cooked“ as they are built, consisting of advanced composites rigidly set in place. Your area’s leader in your new job just assigned you to a Lean Six Sigma improvement project.

    As a first task, she asked you to comment on the following problem statement for the project charter: “The Bridgeport, West Virginia unit is producing undercooked space hardware. Customer dissatisfaction with the hardware is resulting in returns and bad word of mouth. The parts are supposed to cure at 121° for 200 minutes.”

    Is this a strong problem statement? Why or why not?

  2. Distinguish VOC from CTQ and discuss their role in a Lean Six Sigma project.

  3. Using your favorite search engine, research the words ASQ and DMAIC. Browse around the page and prepare a summary of your findings. How does ASQ define the DMAIC process?

  4. Discuss the role of a tollgate in Lean Six Sigma projects.

  5. Describe the purpose and activities of the DMAIC Define tollgate.

  6. Discuss why the voice of the customer plays an important role in improvement processes.

  7. Discuss the role of stakeholder analysis and its importance for improvement projects.

  8. Discuss the main elements of a process improvement project charter.

Previous Next